Cancellation - For wholesale purchase, cancellation notice must be submitted either by phone/email no later than 24 hours after the order is placed. During this period if an order has not been sent to the warehouse for processing yet then we can cancel the order. However, due to the high cost of fulfillment and restocking operations, if the order has already gone into the processing period then any cancellation will incur a 25% restocking fee. We advised our customers to please make sure you identify the Shoes & Handbags that you wish to purchase before completing the transaction.

Backorder/Out of stock items - Please note that due to our large selection of products and fast overturn rate, it is sometimes not possible for us to fulfill 100% of the order. The missing items are either out of stock or in backorder/discontinued status. We will ship out whatever we have in stock and will ONLY charge on the products that we have shipped out. You will NOT be charged for the items that are out of stock or backorder/discontinued and the shipping cost will be adjusted accordingly. For the missing items, manufacturers may/may not restock the items until a much later date. Therefore, in order to avoid long delays, the order is considered as completed unless otherwise specified.

Large Order - Order that is more than$2000 is considered as large order. For payment with credit card, we will have to charge 50% as a deposit to process the order, and another 50% when the order is completed and shipped. For wire transfer, money order, and Paypal payment must be paid in full before processing. COD for large order must have a credit card on file.

Special/Custom Order - Special custom order requested by the customer will not be refundable or exchangeable unless product is damaged during transit. Order with special order status will be communicated to the customer for approval prior to processing.

Pre-Sale items - If you purchase a combination of presale and regular items, we will ship out the regular items first and will ship out the presale items when they become available. You will be charged the full amount when we ship out the regular items to avoid double authorization from your credit card company. If you purchase the presale items only, you will be charged only when we ship out the presale items. Please email us at sales@FeGrow.com if you have any question.

Product Condition - All products are examined and sold NEW to our customers. We work closely with our factory such to get the latest and newest product to you. Please note that the package box may be sometime distorted due to shipping conditions beyond our control.

Order Processing - It takes about 1-5 business days to process your order. We will make every attempt to ship your items on the same day you placed the order if they are in stock. Your shipping methods "UPS Ground, 2nd Day, or Next Day" will apply after we processed your order. For large orders, we may utilize common freight carriers instead. We now have an "availability" status indicator for each product so that you can estimate when the order will be shipped. If you purchase a combination of products with different availability status please use the longest duration as guidelines. Delays may occur due to backorder, out of stock, or discontinued items

Order Status - Order status are updated on an ongoing basis.

Pricing - All prices are subject to change without prior notice.

Liability - FeGrow.com will not be responsible or liable for any labor, or incidental or consequential damage of any kind as the result of the product usage. Buyer shall assume the responsibility for operating the product in a safe manner and acknowledge any product risk. In no event shall our liability exceed the cost of the goods.

Payment Methods

FeGrow.com accepts the following payment methods:

1) Prepaid Wholesale Account

2) Credit Cards - VISA, MasterCard, Discover, and American Express.

Your credit card will be charged once your order is shipped. Your current billing address and phone information must be included with every order. For safety and security reasons, orders will be shipped to the billing address only, unless your shipping address is on file with your credit card company as an alternate shipping address.

3) Company Checks, Cashiers checks or Money Orders payable to: FeGrow Innovative Products Inc.

Please note that your order will be processed once we have received the cashier check or money order. For company check, we will process the order once the check is cleared from the bank.

4) COD

We accept COD from established customers only. New customers must use other methods for purchase. COD payment can be in the form of cashier check, money order, or company check.

For all COD orders, we will need to keep a record of your credit card information for security purpose. Any refused COD order will incur a 25% restocking fee and the appropriate shipping cost.

5) Wire Transfer- Instructions will be given via a confirmation email once an order is placed.

For International customers we only accept Wire Transfer or International Money Order as payment method

Return Policy

For FeGrow.com, we will replace the product or issue a refund at no cost to the customers if the product is delivered within one of these 2 conditions.

Wrong product - If you get the wrong part due to our shipping mistake, please notify us within 2 business days and we will arrange for you to return the incorrect parts (at our expense) and we will ship you the correct part or give you a full refund (including shipping charges).

Defective Product - If you received a defected product, please notify us within 2 business days and we will assign a RMA for you to return the product (at our expense) back to us. After we have examined and confirmed the defective product, we will get a new one out to you right away.

Please note that no returns will be accepted without an RMA # and after 14 days.

Any refused shipment sent back to FeGrow.com does not constitute the right to a refund or credit. The customer will have to make arrangements with FeGrow.com to receive the refused shipment again. All refused shipment returned to FeGrow.com for credit is subject to 25% re-stocking fee and deduction of shipping cost.
Products returns or refund will be made only if the return meets the above guidelines. Product returned without adhere to the above conditions will result in the return of the product to the customer and additional shipping/handling charge on the customer.

14 Days Returns Procedures

All return item must be accompanied by an Returned Merchandise Authorization (RMA) number. You have 14 days from the day you received your product to file for a return with the guidelines below. This return is subject to a 25% restocking fee. You can request a RMA number by sending an email to sales@FeGrow.com the following information:

Your name
Your phone number
Your billing address
Your e-mail address
Your original order number
Reasons for returning the item

Note: Returns without a Return Authorization Number will be refused.

In the return package, please include a copy of your email invoice and your RMA number.
Please note that a RMA number is only valid for 14 days after its issuance, therefore merchandise cannot be returned after the RMA number expires.

Credit back to your credit card will take 30 days to appear on your credit card from the day we received the product.

Wholesale Policy

Wholesale purchases must be at least $200 minimum per order. For each style and color of shoe that you like to purchase, you must order at least one case of them. For handbags, you must order at least 12 bags, minimum 2 bags per each style per color.

We understand that you as customers have your own deadlines to meet, and we will try our best to meet those deadlines. However, due to the high turnover rate of the products, there are times when deadlines just could not be met. We apologize in advance for such inconvenience. Please make sure you place your order well in advance so that the chances for missing the deadlines are minimal.

DISCLAIMER: At FeGrow.com, we fully respect the copyrights of all name brand products. We do not carry and will not carry any imitation shoe that violates the copyright laws. We focus on providing high quality shoes that are uniquely designed. The design and trademark of these Shoes & Handbags are patented by our manufacturers and suppliers; therefore, we discourage private labeling of these Shoes & Handbags products.

For any question about our product or service, please email us at sales@FeGrow.com

THESE TERMS, POLICIES AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE.